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Shipping to:



1. Application



Owner:  Zora Jankovic

Friedrich-Ebert-Str. 236

42117 Wuppertal



Tel.  +49 (0)202 39391758


UST.-ID: DE 284673910


offers under the URL an Online-Shop for apparel and accessoires. The following terms and conditions shall apply for all orders by consumers.


2. Contract


2.1 The presentation of products in our online shop is not a legally binding offer but a request for orders. Errors and changes are reserved.


2.2 By clicking the order button at the last step of the ordering process, you submit a binding offer to purchase the goods included in the basket of goods. The contract of purchase, however is concluded later by our express confirmation or the delivery of goods ordered.


2.3. As a confirmation of receipt of your order we will send you the text of your order immediately by email. Our Terms and Conditions can be viewed, saved and printed at any time. You can review your current orders in our customer log-in area, only after prior registration.



3. Cancellation policy advisory

The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law. Consumers are all individuals that complete a transaction that is not attributable to their commercial or self-employed occupation.



You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, INGRID Zora Jankovic, Friedrich-Ebert-Str. 236, 42117 Wuppertal, Germany,, Phone +49 202 39391758, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail or an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.



If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. You bear the direct cost of returning the goods.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.


End of advisory


Cancellation template

We will send you a hard copy of the cancellation template as soon as the contract has been concluded.


4. Storage of contract data


We store your order data. If you wish to print your order, you may do so by printing out an “acknowledgment of receipt”. It will appear on your screen once you have submitted your order to us by clicking the “submit order” button.


In addition you will receive an e-mail order confirmation stating all details entered, which may be printed out as well.


5. Prices and Payment


5.1 The prices listed on the product pages include VAT and all other costs and taxes except the shipping price.


5.2. The purchase price is due immediately upon our confirmation notification or the delivery. The payment of the goods shall be at your choice by advance payment or PayPal.



6 Deliveries to Non-EU-Countries


6.1. Deliveries to Non-EU-Countries will be charged without the VAT.


6.2 For deliveries to non-EU countries, further import costs may apply (customs duties, import taxes and import turnover tax). These additional costs – which the buyer can enquire at the responsible customs office – shall be borne by the buyer.

6.3 In case of a return, shipping costs, customs duties, import sales taxes and DHL handling charges, will not be refunded.


7. Costs of Deliveries


7.1 In addition to the prices listed, we charge for the costs delivery within Germany a flat charge of 5,00 EUR per order.


7.2 For deliveries to other countries the following flat charges are applicable:


•             Delivery  EU Member States 10,00 EUR

•             Delivery  Non-EU European countries 15,00 EUR

•             Delivery Rest of the World 15,00 EUR



8. Deliveries


8.1 Your package will be shipped with DHL. The goods will be delivered to the delivery address specified by the customer.


8.2 The goods will be ready for dispatch on or after the day following your order. If payment in advance was chosen as payment option, the goods will be dispatched only after the full purchase price has been credited to our account.


8.3 The goods remain the property of “INGRID” until full payment.


9. Liability


9.1. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon (“essential secondary obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual secondary obligations which are not essential secondary obligations.


9.2. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage.


9.3. To the exception of claims based on tort, any claims for damages of customer for which our liability is limited hereunder, shall become time-barred one year after the commencement of the statutory limitation period.


9.4. Any exclusion or limitation of the liability of “INGRID” shall extend also to the personal liability of its employees, members of staff, representatives and vicarious agents.


10. Governing law, severability


10.1. All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by German law to the exclusion of the UN Sales Convention.


10.2. If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.

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